Returns Policy

No Restocking Fees on "In Stock" Lace Wigs!

We value our customers and we want to make your decision to purchase with us an easy one. At Vixen Lace Wigs, we value our customers and we understand the concerns associated with shopping on-line. We are proud to offer a hassle free return policy on our wigs!

If for any reason you are not 100% completely satisfied with your purchase, return it for a refund or exchange. Customer can choose the shipping carrier of choice and is responsible for any return shipping fees. You are allowed one exchange per order on inventory and custom items. No restrictions exist for in stock lace wig orders. Specialty Sale items (BOGO), close out items, discontinued items, and accessories CAN NOT be returned. Due to the personal nature of our Glueless Collection, Glueless Lace Wigs can not be returned.

While we do not charge a re-stocking fee on in stock lace wigs.  Custom lace wig orders are subject to 50% restocking fees.

*Please allow up to 14 days, once we have received your return, to process and credit your credit card.

In order to return your order, you must contact us within 3 business days of receiving the product and request a return authorization number by submitting a request via email. Please send your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it   The time that the order was signed for is considered the time the order was received.  If you return an item without a return authorization number, you will be subject to a $20 service fee if we accept the returned unit.  Your return must be received by us within 10 business days from the date your return authorization number is issued. The product has to be returned in its original state with no alterations made to include the following:

  • Wig must be tried on with a wig cap
  • Wig cannot be worn
  • Wig must be returned in the original packaging
  • Wig lace cannot be cut, torn, dyed or altered in any manner
  • Wig cannot contain any tape, glue or residue
  • Wig cannot contain any chemicals, dyes, or other hair products
  • Wig's hair cannot be cut, styled, or altered in any manner
  • Wig cannot be washed or conditioned

There are NO EXCEPTIONS to this policy and it is subject to change without notice.

Please take your time, ask questions, and do your homework before making your purchase.  We use detailed photos and our experienced representatives are always glad to assist your with any of your pre-sale questions. We look forward to serving you and we appreciate your business.