Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Unless otherwise stated, items are shipped standard mail with normal transit 3-5 days delivery.
Same Day Shipping Items Are In Stock & Typically ship out within 24 hours. Tracking information will be sent via email once shipment is complete. Seller will ship using carrier of choice USPS, UPS, DHL and/or FedEx.
For Expedited Shipping for Special Requests, please contact us prior to ordering at 888.250.9003 or by email at info@vixenlacewigs.com
Returns Policy
You may return most new, unopened items within 7 days of delivery for an exchange or full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all other instances, the buyer will be responsible for any return shipping costs. We recommend return shipment with signature requirement.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with further instructions on how to return items from your order.